Contact Us
This page explains how to reach the editorial team at Best Casino Sites, what we can realistically help with, and — just as important — which questions belong with a casino's own support desk or a state regulator rather than with us. We publish research-based reviews of US online casinos. We do not operate a casino, hold player funds, process payments or have access to anyone's account.
If you write to us about a bonus that did not credit or a withdrawal that has stalled, we will read it and it may inform our coverage. We cannot release your money, overturn a casino's decision or speed up a payout. Knowing that up front usually saves people a week of waiting.
What to send us, and what to send elsewhere
| Your question | Where it should go |
|---|---|
| A factual error, outdated bonus term or broken detail in one of our reviews | Best Casino Sites editorial team |
| Feedback on how we rate or rank casinos, or a request that we cover a site | Best Casino Sites editorial team |
| Advertising, partnership or licensing enquiries | Best Casino Sites commercial contact |
| Locked account, failed identity check, missing deposit, delayed withdrawal | The casino's own support team first, in writing |
| Unresolved complaint against a state-licensed operator | The gaming regulator in the state where the operator is licensed |
| Gambling harm, self-exclusion or financial pressure | The support services on our responsible gambling page |
How to write to us so we can act on it
Short, specific messages get useful answers. If you are flagging something about a casino we cover, include:
- The casino name exactly as it appears on our page — for example Raging Bull, Magician Bet or Slots of Vegas.
- The page on katewilhelm.com you were reading, and the detail you believe is wrong.
- The wording the casino itself uses, if it differs from ours — a terms page, an email or an on-screen notice.
- Dates. Bonus percentages, wagering multipliers and withdrawal limits change without notice, and a date tells us whether we are looking at a change or an error.
Do not send us passwords, full card numbers, Social Security numbers or copies of ID documents. We have no reason to hold any of it, and no legitimate casino support agent will ask you to route those through a third party either.
Where we earn money, and why it does not buy a position
Best Casino Sites may earn commission when a reader opens an account with a casino listed here. That is how the site pays for itself. Commercial relationships do not decide the order of our lists and do not stop us publishing a limitation. Every operator on this site carries a drawback in its write-up, including the top-ranked one. If you think a ranking looks bought, tell us which one and we will explain the reasoning or correct it.
The casinos readers ask about most
Most contact messages we receive concern a handful of operators and, almost always, the terms attached to their welcome offers. Here is what to check before you write.
Raging Bull — 410% up to $10,000 + 50 free spins
Raging Bull draws the most questions on this site because the headline number is the largest in our list, and large percentage matches almost always carry the tightest conditions. The 410% match and 50 free spins apply to a qualifying deposit; the figure you see is the maximum bonus credit available, not a sum anyone is handed. Before contacting anyone, read the playthrough multiplier, the maximum bet allowed while bonus funds are live, the expiry window and any cap on what can be cashed out from bonus winnings. Limitation: an offer structured this way is slot-weighted in practice, so table game and live dealer play typically contributes little or nothing toward clearing it — which is the single most common source of the "why can't I withdraw" emails we get.
Magician Bet — 101% no wagering
Magician Bet is here for the opposite reason: a no-wagering structure removes the playthrough problem entirely, which makes it far easier to work out what you actually have. A 101% match with no wagering requirement means winnings from the bonus are not locked behind a multiplier. Still check the minimum qualifying deposit, the maximum bonus amount and whether a minimum withdrawal threshold applies. Limitation: no-wagering offers are usually smaller in headline value than a 400%-style match, so readers chasing the biggest number will find this one modest. It trades size for clarity.
Slots of Vegas — 375% bonus + 50 free spins on Cash Chaser
Slots of Vegas ties its free spins to one named game, which matters more than it sounds. Spin winnings from a game-specific offer often arrive as bonus credit with their own wagering multiplier and their own cap, separate from the deposit match. Read both sets of terms, not one. Limitation: tying spins to a single title means you have no say in volatility or RTP — if that game does not suit how you play, the spins are worth less to you than the headline implies.
Uptown Aces — 600% for new players
The highest percentage in our list, and the one where the maximum bonus cap does the real work. A 600% match is only as good as the ceiling attached to it and the deposit range it applies across. Check whether it is a single deposit or split across several. Limitation: very high match percentages are commonly paired with stricter maximum bet rules while the bonus is active, and breaching that rule can void winnings rather than simply pausing play.
Everything else on the list, at a glance
| Casino | Headline offer | Editorial rating |
|---|---|---|
| Card Crush | Instant welcome reward: 2 mystery coins & 5 cards | 9.6 |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.4 |
| BetUS | 200% up to $4,000 for new players | 9.4 |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 9.2 |
| Slots and Casino | 500% up to $2,500 x3 | 9.1 |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 free spins | 9.1 |
Ratings shown are our own editorial scores, not customer review averages. Offers change; verify the current terms on the operator's own page before depositing.
Money questions we get asked constantly
Nothing here is a fee schedule for any particular brand — deposit minimums, withdrawal limits and processing times are set by each casino and by the payment provider, and they change. What follows is what to check and what to expect in general terms for US players.
- Getting money in. Debit cards are the most widely accepted method at US-facing casinos. Credit card deposits are sometimes accepted and sometimes declined by the card issuer as a gambling transaction — that decline comes from your bank, not the casino. ACH bank transfer and online banking are common, and some operators support e-wallets. PayPal availability is not universal and is generally tied to state-regulated operators, so verify it for your state rather than assuming.
- Getting money out. Withdrawals usually have their own minimum amount and a per-day, per-week or per-month cap. Bank transfer and ACH tend to be the slowest; e-wallets, where offered, are usually the quickest. Check whether the casino charges a fee per withdrawal or only after a certain number per month.
- The first withdrawal is the slow one. Identity verification — KYC — is normally triggered at cashout, not at signup. Expect to supply photo ID and proof of address, and on larger amounts, source-of-funds documentation. Having these ready before you request a payout removes the most common delay.
- Sweepstakes-style accounts differ. Where an offer is denominated in SC or similar site currency, redemption rules, minimum redemption amounts and eligibility are set separately from cash casino rules. Read the redemption terms, not the deposit terms.
- Crypto changes the risks. An offer quoted in BTC carries exchange-rate exposure and network fees that a dollar-denominated one does not. Confirm which currency your balance is actually held in.
What kind of games the sites we cover actually run
Readers often contact us assuming every casino carries everything. They do not. The broad categories worth checking before you sign up:
- Slots — the bulk of most libraries. Two figures matter: return to player (RTP), the long-run theoretical return, and volatility, which describes how streaky the payouts are. Neither predicts a session.
- Progressive jackpots — pooled prize slots. Check whether the top prize requires a maximum-stake bet to qualify, and whether jackpot wins are excluded from bonus play.
- Table games — blackjack, roulette and baccarat. These are where bonus weighting usually collapses to a low percentage or zero.
- Live dealer — real dealers streamed in real time, with higher table minimums than software versions and, typically, no bonus contribution at all.
- Mobile — most operators now run browser-based mobile casinos; dedicated apps are less common. Game availability on mobile is occasionally narrower than on desktop.
Game fairness at licensed operators rests on random number generators and on the software providers behind each title. Where an operator names its providers and its testing, that is a check you can make yourself.
The other products these operators run
Several brands on this list are not casino-only. BetUS, for example, operates sportsbook betting alongside its casino, and sports promotions are a separate product with their own qualifying odds, settlement rules and bonus terms — a casino welcome offer does not transfer to sports wagers, and vice versa. Others run poker rooms, bingo, virtual sports or loyalty and VIP schemes that accrue across products. If you are contacting us about a promotion, tell us which product it came from; the terms are rarely the same.
Who can play, and who regulates it
In the United States, online casino gambling is regulated at state level, not federally. A handful of states license and regulate real-money online casinos; many more permit online sports betting only; some permit neither. Sweepstakes-style casinos operate under a different legal model again and are not available in every state. The practical consequence: legality depends on where you are physically located, not where you live or where the operator is based.
A few things to be clear about:
- You must be 21 or over to gamble at most US online casinos. Some states set the minimum at 18 for certain products. The operator's terms and your state's rules both apply.
- A site accepting deposits from a US customer is not the same thing as a site being authorized to serve that customer. Those are separate questions, and only the second one gives you a regulator to appeal to.
- Where an operator is state-licensed, you have a formal complaints route: exhaust the casino's internal process in writing, then escalate to the licensing regulator. Keep your correspondence, timestamps and screenshots.
- We do not claim or verify licence status on your behalf. Check the operator's own licensing disclosure and the regulator's public licensee list for your state.
Our terms and conditions set out how this site operates and the limits of what our content is. More on who writes here and how we assess operators is on the about us page.
How we reach our conclusions
We research rather than test. We do not open accounts, deposit funds or place wagers to produce these pages, and we will never tell you we did. Our assessments are built from operator terms and conditions, published bonus rules, payment and withdrawal policies, stated licensing information, game and provider listings, and public regulatory records. Where something is unverified or the operator is silent on it, we say so instead of filling the gap. Time-sensitive findings on this page were checked on Sep 25, 2026 by Austin Hughes. Offers and terms can change at any time, which is exactly why reader corrections are useful to us.
If gambling has stopped being a pastime
If you are contacting us because you feel out of control, that is the one message we would rather you send to someone better placed to help. Most licensed operators offer deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion, and these can usually be set inside your account in a few minutes. Blocking software installed on your own devices adds a layer that is harder to undo in a bad moment. Gambling is entertainment with a cost attached — it is not income and it will not fix a shortfall. Confidential support contacts are listed on our responsible gambling resources page.
Response times and what happens next
We are a small editorial team, not a support center, and we do not staff a phone line. Corrections to published pages are prioritized over general feedback. If you send us something we can verify, we update the page and, where the change is material, note the date. If we cannot verify it, we will tell you that rather than publish it. If your message is really a dispute with an operator, we will point you toward the casino's complaints procedure and the relevant state regulator — which is the route that can actually produce a result.
Use the contact details published on katewilhelm.com to reach us, and give us the specifics. The more precise the message, the more useful the answer.